Frequently Asked Questions

Who can have an account?

Only Kargolive clients can have access to an account.

Go to Log in and click on "Forgot Password". Insert your email address in the field provided. An email to this effect will be sent to you afterwards.

Google Chrome and Microsoft Edge are recommended to use.

We invite you to contact our customer support.

Yes, you can do so by accessing the documents attached to the booking.

Yes, log into your account first. If it is a current shipment, you will find it on the dashboard, otherwise in the my reservations section to see all the details.

You can track it using the booking, the container or the H/BL number.

A wide variety of merchandise can be loaded into a dry, reefer or special equipment container. Contact our sales department to get confirmation of what types of goods you can ship by clicking here

We will require the nature and value of the goods before their departure.

The insurance covers goods to and from almost every country in the world. Please let us know your requirements for a specific answer by clicking here .

Yes, you will by clicking on the notifications bell on the right side of the page. If you've already downloaded our mobile app, the notifications will be sent to you when an update is available.

They are found in the invoice section.

You can find it in the invoice section by sorting by date.

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